Shipping policy

This Shipping Policy explains how and when your order will be delivered once it has been placed through the Thomas Hoeffgen Store.

Processing Times

All prints are produced to order to ensure the highest quality. Orders are typically processed within 1–3 business days before being shipped.

Shipping

Shipping costs are calculated at checkout and vary depending on the destination.

Delivery times depend on your location. Orders shipped to the United Kingdom and the United States typically arrive within 3–7 days after dispatch. For most other destinations, delivery usually takes 5–15 days.

Please note that delivery times are estimates and may vary depending on the shipping carrier, customs processing, or local conditions.

Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number and a link to follow your delivery.

Delivery Issues

If your order is delayed, lost, or arrives damaged, please contact me at t@thomashoeffgen.com and include your order number. I’ll be happy to assist and help resolve the issue as quickly as possible.